Your satisfaction is important to us. Please review our refund policy carefully before making a purchase.
It's Not You, It's Me!
-
Returns & Eligibility
Due to the nature of our products, all toothpaste and oral care items are considered personal care products.
Opened or used products are not eligible for return or refund for hygiene and safety reasons.
Unopened, unused, and sealed products may be eligible for return within 14 days of delivery, subject to approval.
To be eligible for a return:
Items must be unused, unopened, and in original packaging
Proof of purchase is required
Return requests must be submitted within 14 days of delivery
-
Non-Returnable Items
We do not accept returns for:
Opened or used toothpaste
Trial or promotional items
Clearance or final sale items
Gift cards
-
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
Your order number
Photos of the item(s) and packaging
If approved, we will offer a replacement or refund at no additional cost.
Refunds (If Approved)
Once your return is approved and received:
Refunds are issued to the original payment method
Processing may take 5–10 business days, depending on your bank or card issuer
Original shipping costs are non-refundable
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error
We recommend using a trackable shipping method
Exchanges
We do not offer direct exchanges.
If eligible, please return the item and place a new order.
Contact Us
For all refund or return requests, contact us at:
Email: support@sirrahsmiles.com