Shipping & Returns

Customer Satisfaction Guarantee

We stand behind every tube of Sirrah. If your experience isn’t what you expected, reach out to us. Our team will work with you to make it right.

Shipping Information

  • Processing Time: Orders are typically processed within 1–2 business days.

  • Shipping Locations: We currently ship within the United States,Mexico and Canada.

  • Local Delivery and Pick-up: Varies by location.

  • Delivery Estimates: Standard delivery takes 3–7 business days depending on location. Expedited options are available at checkout.

  • Tracking: Once shipped, you’ll receive a confirmation email with your tracking number.

Local Delivery

For customers within select markets, we offer local delivery:

  • Delivery Window: Usually within 24 hours after your order is processed.

  • Eligibility: Enter your zip code at checkout to confirm availability.

  • Fee: Flat-rate local delivery fee.

Local Pickup

Prefer to grab your order in person? Choose local pickup at checkout.

  • Location: Only in select markets.

  • Pickup Window: You’ll receive an email notification once your order is ready, typically within 24 hours.

  • Cost: Free.

Returns & Exchanges

Your satisfaction matters to us. If you’re not fully happy with your purchase, here’s how we handle it:

  • Return Window: Unopened products may be returned within 14 days of delivery.

  • Refunds: Refunds are issued to the original payment method once the return is received and inspected.

  • Exchanges: We’ll gladly replace items that arrive defective or damaged.

For return instructions, please contact us at support@sirrahsmiles.com.